Refund & Return Policy – SP AURA

At SP AURA, customer satisfaction is very important to us. We aim to ensure that every product you receive meets your expectations. If you are not satisfied, we offer a simple and clear return and replacement policy.

Replacement & Return Policy

We offer a return and replacement policy in the following cases:

• If a product arrives damaged or faulty, we will replace or fix it free of cost.

• To be eligible for a return, you must notify us within 7 days of receiving your order.

• The item must be unopened, unused, undamaged, and returned with proof of purchase.

How to Request a Return

To initiate a return, please email us at spaura786@gmail.com with the subject line "Returns" and include the following information:

• Order number

• Full name

• Reason for return

Once we receive your request, we will provide return instructions. Do not send any items back before contacting us.

Shipping and Return Instructions

• Customers are responsible for the return shipping costs.

• We strongly recommend using a tracked service or obtaining proof of postage to avoid lost packages.

• If the returned product or packaging is damaged due to usage, we reserve the right to deduct an appropriate amount from the refund.

Non-Refundable Items

• Sale items are non-refundable.

• Final pieces are not eligible for return or refund.

If you have any questions about our return policy, feel free to contact us.

Email: spaura786@gmail.com
Address: Ratta Road, Green Street No. 2, House No. 3, Gujranwala, Pakistan
Phone: +92 320 7982832